DKP After Sales Service Program

DUTA KALINGGA PRATAMA • April 5, 2023

Asset (or device) damage is a common occurrence for almost all businesses. In their careers, it is almost a given that an employee may accidentally drop a device or tool that they are working with. Damage from incidents like these hinder work performance due to the slow degradation of the device. In other cases, devices are used way beyond their tested limits, leading to its timely decay. All in all, any form of damage is a roadblock that hinders any company’s capability to effectively and efficiently produce goods or services. Long waiting times and costly replacements are something that companies would want to avoid at all costs.

 


Therefore, this is why we, at PT. Duta Kalingga Pratama realized the importance for companies to have a care plan. Our preventive maintenance care plan aims to solve problems before they begin, and with different packages that are tailor-made to suit your devices accordingly, select one that fits the best with your needs! With our services, bid farewell to the long and costly repairs. Our coverage plans go above and beyond the manufacturer's warranty to cover it all, including normal wear and tear and accidental damage.



Our Solution:


DKP Product Care Program

Currently, we offer several types of care plans that you can select from, each with their own perks and additional services.

Select the one that suits your needs the most!


    DKP Care Silver - Preventive Maintenance 4x/Year

  • Availability: Monday-Friday at 08:00-17:00 (except on public holidays)
  • On Site Support: 
  • When contacting us before 10:00 AM, expect a same day response
  • When contacting us after 10:00 AM, expect a response within the next 24 hours
  • Resolution time:
  • 2 working days (if spare parts are available)
  • If spare parts are not available, around 4-6 weeks of indent time is needed to sufficiently ship in the replacing parts
  • Additional Services: 
  • Unlimited On Call Support
  • Additional 3 times onsite Support/Year 


    DKP Care Gold - Preventive Maintenance 6x/Year

  • Availability: Monday-Friday (08:00-17:00)
  • On Site Support: 
  • When contacting us before 10:00 AM, expect a same day response
  • When contacting us after 10:00 AM, expect a response within the next 24 hours
  • Resolution time:
  • 2 working days (if spare parts are available)
  • If spare parts are not available, around 4-6 weeks of indent time is needed to sufficiently ship in the replacing parts
  • Additional Services: 
  • Unlimited On Call Support
  • Additional 3 times onsite Support/Year 


    DKP Care Platinum - Preventive Maintenance 12x/Year

  • Availability: on Monday-Friday (08:00-17:00)
  • On Site Support:
  • When contacting us before 10:00 AM, expect a same day response
  • When contacting us after 10:00 AM, expect a response within the next 24 hours
  • Resolution time:
  • 2 working days (if spare parts are available)
  • If spare parts are not available, around 4-6 weeks of indent time is needed to sufficiently ship in the replacing parts
  • Additional Services:
  • Unlimited On Call Support
  • Unlimited Onsite support



Zebra OneCare - Part Replacement for Printer (Excluding Printhead)

  • Availability: Monday-Friday (08:00-17:00)
  • On Site Support:
  • When contacting us before 10:00 AM, expect a same day response
  • When contacting us after 10:00 AM, expect a response within the next 24 hours
  • Resolution time:
  • 2 working days (if spare parts are available)
  • If spare parts are not available, around 4-6 weeks of indent time is needed to sufficiently ship in the replacing parts
  • Additional Services: 
  • Unlimited On Call Support
  • Free Labour Cost for Inhouse Support Services



Datalogic Ease of Care - Part Replacement for Printer (Excluding Printhead)

  • Availability: Monday-Friday (08:00-17:00)
  • On Site Support:
  • When contacting us before 10:00 AM, expect a same day response
  • When contacting us after 10:00 AM, expect a response within the next 24 hours
  • Resolution time:
  • 2 working days (if spare parts are available)
  • If spare parts are not available, around 4-6 weeks of indent time is needed to sufficiently ship in the replacing parts
  • Additional Services: 
  • Unlimited On Call Support
  • Free Labour Cost for Inhouse Support Services


Get a Product Care Package to ensure the wellbeing of your all-important devices!


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