Branch Leader Jakarta
Responsibilities
Develop forecasts and business plans
Meet goals and metrics
Bring out the best of branch’s sales by providing coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration
Identify appropriate sales staff and establish an efficient work procedure and prepare required work schedule and analyze all cancellation requests for customers
Prepare list of all prospective customers for sales leads.
Manage all marketing plans and programs and provide training to all service personnel to ensure effective customer services according to safe procedures.
Review work of all salesperson on weekly and hourly basis.
Maintain control of all marketing activities to ensure achievement of all objectives within allocated budget and determine all sales goals
Maintain effective customer relationships and design required business development call program.
Execute all strategic business plans and monitor all branch sales process and maintain product knowledge.
Prepare all required reports and ensure achievement of all sales objectives and analyze progress of all activities.
Perform appraisals for all branch Sales and provide training and counseling as per requirement.
Prepare and analyze profit and loss statement for branch and maintain all current business and ensure optimal level of customer services
Analyze and identify all customer issues in sales processes and recommend solutions and perform regular quality assessment
Prepare reports and analyze all financial performance for annual budget and ensure adherence to all budget requirements
Prepare and ensure compliance with all marketing strategy and recommend growth activities for all call centers.
Requirements and skills
Proven branch management experience, as a Bank Leader or similar role
Ability to meet sales targets and production goals
Familiarity with IT industry
Excellent organizational skills
Results driven and customer focused
Leadership and management skills
Strong communication, presentation, and negotiation skills
Ability to handle stressful situations and manage deadlines
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
