DKP - Customer Care Program

Why is a Customer Care program important

Every day you count on your AIDC device to keep your business running, A Customer Care Program provides the finest care and attention for your devices within a cost-effective plan and budget.

Your device is a crucial part of your AIDC system. That is why a Customer Care Program offers a maintenance and service program designed to keep your AIDC device in a perfect working order. You will be satisfied knowing that highly trained professionals are servicing your device using the highest quality spare parts.

  • Priority maintenance contract program
  • Response within 24 hours
  • Flexible customer care program
  • Maximise customer satisfaction
  • Long term partnerships
  • Enhance customer profitability


Our Customer Care Program:

MAINTENANCE AND SERVICE CONTRACT

Our Maintenance and Service Contract is an agreement that protects your assets: no hassle and quick service at a fixed price.

  • Maintenance and service with preventive maintenance to protect your devices against accidental damage.
  • Zebra One Care Program (supported directly by Zebra) with multi-year options from date of purchase provides comprehensive repair coverage for those who need time-critical support.
  • Honeywell Repair Service (HRS) supported directly by Honeywell for service and sparepart.
  • Ease of Service from Datalogic is an extended warranty program supported by Datalogic.
For further inquiries, please email us at: helpdesk@sgp-dkp.com
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QUICK FACTS

BENEFITS : 

  • Unlimited support
  • Free user training
  • On-site routine visits
  • Backup unit provided
  • Trade-in program available
  • Free of charge on-call service
  • Privilege pricing for all spare parts

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